Return & Refund Policy
At Esthetic Ants USA, we want you to be satisfied with your purchase. If something is not right, please contact us and we will do our best to find a solution.
Returns
You have 30 days after receiving your order to request a return.
Items may be returned if they are opened but unused and not damaged. Products must be in their original condition.
Items that show signs of use, damage, or improper handling may not be eligible for a refund.
Customers are responsible for all return shipping costs.
Before sending any item back, you must contact us first. We will provide the correct return instructions and determine whether the item should be returned to our US warehouse or our store in the Netherlands. Returns sent without contacting us first may not be accepted.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible.
We may request photos of the product and packaging to evaluate the issue. After reviewing the situation, we will work with you to determine a solution that works for both parties. Depending on the case, this may include a replacement or a refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that it may take additional time for your bank or payment provider to process the refund.
Order Cancellations
Order cancellations are technically possible, but due to time differences and fast order processing it may not always be possible to stop an order once it has been placed.
If you need to cancel an order, please contact us as soon as possible and we will do our best to assist you.
Contact
If you have any questions about returns or refunds, please contact us before sending any items back. Our team will be happy to assist you.
